fr777 Privacy Policy

1Introduction and Scope

This Privacy Policy ("Policy") describes how fr777 ("fr777", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the fr777 online casino and sports betting platform at fr777.app. This Policy applies to all personal data collected through the fr777 website, mobile-optimised interface, account registration and verification processes, payment transactions, customer support interactions, and any other service offered by fr777.

By registering an fr777 account or using the fr777 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not register an account or use the fr777 platform.

2Data Controller Information

For the purposes of this Privacy Policy, fr777 acts as the data controller in respect of all personal data collected from players using the fr777 platform. As data controller, fr777 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact the fr777 data privacy team at any time using the contact details provided in Section 14 of this Policy.

3Data We Collect

fr777 collects personal data that is necessary to provide a safe, compliant, and personalised gaming experience. The categories of personal data we collect are set out in the table below.

fr777 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required for a specific verification purpose and with your prior consent.

4How We Collect Your Data

fr777 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you access the fr777 platform, including through cookies, server logs, and similar tracking technologies described in Section 10.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and partner bank systems when you initiate a deposit or withdrawal.
• Identity verification partners: Where required, identity data may be cross-referenced with third-party verification services to confirm the accuracy of information you have provided.
• Third-party game providers: Aggregated gameplay and session data from Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other studio partners in relation to games played on the fr777 platform.

5How We Use Your Data

fr777 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your fr777 account, and providing you with access to all platform features.
• Identity and age verification: Confirming that you meet the eligibility requirements set out in the fr777 Terms & Conditions, including the 18+ age requirement.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking channels in BDT.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible gaming: Monitoring wagering behaviour to identify signs of problem gambling, administering self-exclusion and deposit limit requests, and fulfilling our duty of care obligations.
• Customer support: Responding to enquiries, resolving complaints, and maintaining records of support interactions for quality assurance purposes.
• Platform improvement: Analysing usage data in aggregate to improve platform performance, game selection, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal compliance: Fulfilling obligations under applicable law, including anti-money laundering requirements, responding to lawful requests from authorities, and maintaining required financial records.

6Legal Basis for Processing

fr777 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and fr777, including account registration, payment processing, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering checks, identity verification, and the maintenance of financial transaction records.
• Legitimate interests: Processing carried out to pursue fr777's legitimate business interests where those interests are not overridden by your data protection rights — including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to marketing communications. You may withdraw your consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out prior to withdrawal.

7Data Sharing and Disclosure

fr777 does not sell, rent, or trade your personal data to any third party. Data sharing is limited to the circumstances described below, and all third-party recipients are required to handle your data in a manner consistent with this Policy.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers who assist fr777 in verifying the identity and age of account holders as required by our compliance obligations.
• Game technology providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other licensed studio partners receive session and gameplay data necessary to deliver their games on the fr777 platform.
• Fraud and security vendors: Specialist fraud detection and cybersecurity providers who process technical and usage data to identify suspicious activity on the fr777 platform.
• Legal and regulatory authorities: Where fr777 is required by law, court order, or legitimate regulatory direction to disclose personal data, we will do so in compliance with the applicable legal requirement. Where permissible, fr777 will notify affected account holders of such disclosures.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of fr777's business assets, personal data held by fr777 may be transferred to the acquiring entity. Affected players will be notified in advance of any such transfer and of any changes to this Policy that may result.

8Data Retention

fr777 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of the transaction.
• Customer support records: Retained for three years from the date of the last interaction.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is earlier.
• Technical and usage data (logs): Retained for up to 12 months from the date of collection, unless retained for longer in connection with a fraud investigation or legal proceeding.

Where personal data is no longer required for any legitimate purpose, fr777 will securely delete or anonymise it. Anonymised aggregate data may be retained indefinitely for analytical purposes, as it cannot be used to identify any individual.

9Data Security

fr777 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fr777 platform.
• Encrypted storage of account credentials — passwords are stored as salted cryptographic hashes and are never stored in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with all access events logged and audited.
• Regular security assessments and penetration testing of the fr777 platform infrastructure.
• Continuous monitoring systems designed to detect and respond to unusual access patterns and potential security incidents in real time.
• Staff training on data protection obligations and information security best practices.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. fr777 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights or interests, fr777 will notify affected account holders promptly and take all reasonable steps to mitigate the impact of the breach.

10Cookies and Tracking Technologies

fr777 uses cookies and similar technologies — including local storage objects and session tokens — to operate and improve the platform. The categories of cookies used by fr777 are as follows:

• Strictly necessary cookies: Essential for the operation of the fr777 platform, including maintaining your login session, remembering your account preferences, and enabling secure payment flows. These cookies cannot be disabled without materially impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregate, anonymised data about how players navigate and use the fr777 platform. This information is used to identify areas for improvement and to optimise platform performance. No personally identifiable information is included in analytics reports.
• Functionality cookies: Used to remember your preferences — such as preferred language settings or responsible gaming limit configurations — so that you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats, including session integrity verification tokens.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your fr777 account. fr777 does not use third-party advertising cookies or behavioural tracking technologies that share data with external advertising networks.

11Your Data Rights

As an fr777 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected]. fr777 will respond to all verified data rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data fr777 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. Where a correction affects financial or identity records, additional verification may be required.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis exists, or where the data has been processed unlawfully. This right is subject to fr777's legal obligations — certain categories of data must be retained for a minimum period regardless of an erasure request.
• Right to restriction: You have the right to request that fr777 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing pending verification of legitimate grounds.
• Right to object: You have the right to object to the processing of your personal data where fr777 is relying on legitimate interests as the lawful basis for processing, including for direct marketing purposes. Upon receipt of a valid objection to marketing, fr777 will cease sending promotional communications immediately.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

12Data of Minors

As part of the account registration and verification process, fr777 takes reasonable steps to confirm that all account holders meet the minimum age requirement. Where fr777 discovers or receives credible information indicating that an account is held by a person under 18, the account will be closed immediately. Any deposits made by the underage account holder will be returned to the originating payment method, and all other data associated with the account will be deleted in accordance with applicable law.

If you believe that a minor has registered an fr777 account, please contact [email protected] immediately so that appropriate action can be taken.

13Changes to This Policy

fr777 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, fr777 will notify active account holders via the mobile number or email address registered to their account, or by displaying a prominent notice on the platform upon login. The updated Policy will take effect on the date specified in the notice.

Your continued use of the fr777 platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. The current version of this Policy, together with the effective date, is always available at fr777.app/privacy-policy. We encourage you to review this Policy periodically to stay informed of any updates.

14Contact Information

If you have any questions or concerns about this Privacy Policy, wish to exercise any of your data rights, or wish to report a potential data protection issue, please contact the fr777 privacy team using the details below. All privacy-related enquiries are handled by a dedicated team and will be responded to within 30 days.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request – [Your Account Username]"
• Subject Line for Privacy Concerns: "Privacy Concern – fr777"
• Response Time: Within 30 days of receipt of a verified request.
• Support Hours: 24/7, including all Bangladesh public holidays.

For responsible gaming concerns, account self-exclusion requests, or deposit limit adjustments, please visit the Responsible Gaming page or contact [email protected] with the subject line "Responsible Gaming Request".